I got to knew Jan through a friend who bought/sold his home last year. She recently helped me get my house in Pasadena. Absolutely amazing agent. Not only nice, knowledgeable and enthusiastic about her work, she is organized, strong & reasonable in negotiation, also great at moving things forward.
For instance, there was a little trouble/delay with my loan officer (choice of my own, huge regret, if you are trying to find someone, ask Jan and she will recommend someone great), she tried every way to push things forward, strongly & professionally. In the mean while she was trying her best to protect her client in case there is anything happened. Also she kept me updated on anything and everything I need to know or to do, the entire process is smooth on her end.
She is always punctual, and she helps you deal with a lot of things that you don't understand fully, or you don't have time to do--that's from looking at the house, to bidding, to negotiating the house, to inspections, to opening/closing escrow. If you choose her as your agent, you should know you are in good hands.
Also during the time my house was in escrow, she help that friend of mine got a new offer, which she recommended to her. After talking and working with you, she will know you well and provide you the choices that you will really want. If there is anything in the future, i am choosing Jan again. Like i said, amazing agent.